FAQ

Creating an account is straightforward. Click the “Sign Up” or “Register” button on the homepage, enter your name, email, date of birth, and preferred currency, and choose a secure password. You’ll also set any optional limits for deposits or play during registration if you wish. After registering, you may need to verify your email by clicking a link we send. Once your account is active, you can make a deposit, claim available bonuses, and start playing. If you run into issues during registration, use live chat or email support@spinational.com for help.

Spinational’s current welcome bonus is 250% up to $2,500 plus 250 free spins. The bonus requires a minimum deposit of $20 and has a wagering requirement of 35x on the bonus amount. Note that the bonus is divided across the first three deposits, so the amount credited on each deposit may vary. Free spin validity and eligible games will be listed in the promotions terms. Always read the full bonus terms and conditions before claiming to understand wagering rules, game weighting, and expiration periods. For the latest offers and any promo codes, check the promotions page.

No-deposit bonus codes are uncommon and offered only during special promotions. Spinational may occasionally run no-deposit promotions for select markets or loyalty tiers. These offers, if available, will be announced on the promotions page and subject to separate terms, including wagering and game restrictions. If you think you qualify for a no-deposit offer or can’t find a code, contact support@spinational.com for current eligibility details.

Spinational supports a wide range of payment methods, including Bitcoin Cash (BCH), Bitcoin (BTC), Cardano (ADA), Ethereum/Ether (ETH), Interac, Litecoin (LTC), MasterCard, Mifinity, Neosurf, Neteller, PaySafeCard, Ripple (XRP), Skrill, Tether (USDT), and Visa. Supported currencies include USD, EUR, CAD, AUD, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, and Tether. Deposit and withdrawal options may vary by country, and some methods have fees or processing limits set by providers. Cryptocurrency deposits and withdrawals often process faster than card or e-wallet transactions.

Withdrawal times depend on the method. Crypto withdrawals (BTC, ETH, USDT, etc.) can be processed within hours to a couple of days after approval. E-wallets like Neteller or Skrill typically take 24–72 hours, while card and bank withdrawals can take 3–7 business days. Spinational reviews every withdrawal for security and verification reasons, which can add processing time. Withdrawal limits and fees depend on your account level and the payment method; check your account’s cashier or contact support for exact details before requesting a payout.

A wagering requirement is the number of times you must play through a bonus before you can withdraw winnings tied to that bonus. For example, a 35x wagering requirement on a $100 bonus means you must wager $3,500 (35 × $100) before requesting a withdrawal of bonus-related winnings. Real-money deposits usually count 100% toward wagering, while bonus funds may be restricted. Game contributions toward wagering can differ—slots often contribute 100%, while table games and live dealer titles may contribute less or be excluded. Always review the specific terms for each promotion.

Yes. Spinational’s site and game library are optimized for mobile browsers using HTML5, so you can play directly from modern iOS and Android phones and tablets without downloading an app. Most slot machines, table games, and live dealer options are available on mobile, and the cashier, promotions, and support features work the same as on desktop. If you experience performance issues, ensure your browser is up to date and your connection is stable.

Spinational partners with dozens of top studios to offer a broad game selection. You’ll find titles from NetEnt, Evolution Gaming, Pragmatic Play, Microgaming, Yggdrasil, Play’n GO, Betsoft, Quickspin, Red Tiger, and many others. The mix includes online slots, progressive jackpots, blackjack, roulette, live dealer tables, and specialty games. Game availability can vary by region and device, and new titles are added regularly.

KYC (Know Your Customer) verification helps keep the site secure, prevent fraud, and comply with legal requirements. After registration or before your first withdrawal, Spinational may ask for identification like a government-issued ID, proof of address (utility bill or bank statement), and proof of payment method (photo of card with some digits masked or crypto wallet confirmation). Upload documents securely through your account verification area. Verification typically takes 24–72 hours, depending on the volume of requests and document clarity.

Spinational uses industry-standard security measures, including SSL encryption for data in transit and secure storage practices to protect personal and financial data. Account security features include strong password requirements, optional two-factor authentication if available, and activity monitoring for suspicious logins. Never share your account password or verification documents via public channels. If you suspect unauthorized access, contact support immediately to lock your account.

First, try basic troubleshooting: clear your browser cache, update your browser or app, and restart your device. If problems persist, check whether the issue affects multiple games or only one title, and note any error messages. Reach out to live chat for real-time help, or email support@spinational.com with screenshots, your device and browser details, and a description of the issue. Support can escalate technical problems to the relevant software provider or technical team for resolution.

Spinational offers tools to help you play responsibly, including deposit limits, loss and wager limits, session reminders, and self-exclusion options. You can set or change limits in your account settings, and support can assist with temporary or permanent account restrictions. If you feel your gambling is becoming a problem, reach out to support for help, consider self-exclusion, and consult local organizations such as Gamblers Anonymous or your state problem-gambling helpline for confidential support.